Terrific all round experience with Aquatech from the estimator to the crew who installed our heat pump. Good communication was maintained throughout the job with the office staff as well. Great professional job completed without any concerns. Highly recommend.
Quintin provided us with clear information to help us decide on new heating systems for both of our homes. The work was done soon after we agreed on the quotes, which were lower than a competitor. Alanna, one of the office personnel, was extremely helpful in applying for the available rebates as well. The installers were respectful and kept things tidy, explaining any modifications required prior to completing the work. We would definitely recommend Aquatech to all our friends. Thank you Aquatech.
Aquatech replaced our boiler and hot water tank. They are one of the best companies I have dealt with. They were extremely well organized and communication was excellent. The work was completed quickly and efficiently, and I was impressed with the care their technicians took in protecting the floors and making sure no walls were were damaged. The workmanship of the technicians shows in the professional look of the finished install. I would not hesitate to recommend Aquatech.
This is a long overdue review that I have been meaning to write and opportunity to thank everyone involved. We had an American Standard Platinum 19 Series Variable Speed Side Discharge Heat Pump and Navien Tankless On-Demand Hot Water Heater installed during June 2023. We had an urgent need to get it done before the end of June and the Aquatech team very generously squeezed us in to what I am sure was a very very busy schedule. This is a complicated process with planning, installation, permits, rebates and trouble-shooting, and we are grateful for the knowledge, expertise, and very hard work of both the admin and technical teams. I want to take this opportunity to acknowledge and thank Roy for recognizing the urgency of our request, setting things in motion so quickly, and administrative support. Jonathan, for his knowledge, expertise, recommendations and also making things happen so quickly. James, OMGosh James - I can't imagine how we would have managed any of it without your incredible help and support through the complicated process with permits and rebates!! And the technical team, Daniel - thank you for all of your support and trouble-shooting. Arman, Manjinder and Arkan for all of your long days and hard work with the installation (I hope I haven't missed anyone!). We have been enjoying the benefits of this system for over a year now, and so grateful for the cooling in the summer and perfect heating in the fall and winter. With a 3-level house, it took a little tweaking to balance the temperatures on each level - cooler in the basement and warmer on the upper floor, but thanks to advice from Daniel we figured out a system that works and are very very grateful. And loving the on-demand unlimited hot water too! It takes a moment for the water to heat up but we never run out! Finally thank you Alanna, for your wonderful administrative support at the end of the project! I took a few photos and sorry that I didn't get more of the whole team. Thanks again!
Aquatech recently installed our heat pump and tankless hot water system and the process was good from the quote right to the install. We had a a bit of a tricky installation due to our power limitations and they provided multiple quotes every time that I updated our requirements, to meet our needs. We talked with other companies as well, but right from the initial meeting with Jonathan we could see that he had a solution that suited us and our house (at the best price too). When the installation came up (quite quickly) Marco and the team were professional, knowledgeable and quite willing to explain things so that we were happy with the work before they did it. They worked carefully and cleaned up everything after they were done. Finally Alanna in the office made sure that we were prepared and had all of the back up that we needed to get our Federal and BC grants. Like everyone that we dealt with at Aquatech, she was very helpful and great to work with. It was a big job and decision for us, but Aquatech made the whole process easy and I'm glad that we did it. I totally recommend them for anyone looking for a heating or heat pump solution.