I had this company repair a leak in June 2024. It was repaired to their specifications. Four months later the leak returns. I’m now told I should replace 1/2 of my entire roof (triple the original repair cost) to ensure the leak is properly repaired. Proceed with caution. Ask a lot of questions. Get a warranty.
They don''t give free estimates. This is very bad experience. A tree had fallen on our roof from neighbours property. I called service master. The personal came and I asked him how this works. I asked about charges and the process. He said he would not charge for the assessment and he get a roofer to look at once the tree has been removed and there will be no charges unless I chose to go with quote for the repair s if there is damage. He was supposed to come back next with ladder but he got busy at another job. He gave a # for a tree removal service which was too much so I found another tree removal service. Once the tree was removed, I asked Service Master about the Roofer and he said he already informed Jeff from Mountain west roofing. He gave his #. Service Master never mentioned any charge and I was told by ***** from ServiceMaster, there is no charge checking only the repair are needed and If chose to go with quote. Jeff send 2 young boys who took 2 pictures of the roof and said that was fuel spilled by the tree removal service so they would have to come back. They never came back. Service Master sent the report to that stated there are no damages on the roof. Again nothing was mentioned regarding the charges for the inspection. Now I feel being ripped off by this company. He said the charges are $577. and he is not sending the invoice through proper channel. I did not agree to these charges verbally or any other shape or form. This is not how a business should run. Even when you go to a grocery store, a small candy has a price written in bold letter so the consumer is informed. I questioning the intention and integrity of company. They seem like dishonest people.
We are very happy with our new roof. Excellent communication, job was done in a timely manner, competitive pricing and the roofers had excellent work ethic. I have a new appreciation for just how hard they work. Clean up each day was done to make sure no debris or nails were left on the driveway. Highly recommend .
Jeff was great to deal with! Mountain West was responsive to my request, they communicated extremely well throughout the entire process and completed the job in a timely fashion. I'd definitely recommend calling Jeff & the Mountain West Team for your upcoming roofing project!
The men that put up our new roof were professional, polite, hard working and looked like they were enjoying the work. The roof looks amazing and was beyond my expectations. They completely cleaned up their work area and left it the way they started, well done!